Refund Policy
Refund policy
This policy explains how Veristio Press handles refund requests for physical products, digital products, and services sold through this website.
Identity
Seller and payment recipient
Veristio Press is the publishing division of Veristio Intelligence Technologies. Veristio Intelligence Technologies is the legal seller and payment recipient for purchases made through this website.
The customer-facing book brand is Veristio Press. The public sales website is veristiopress.com. The statement descriptor for website purchases is VERISTIO.
Physical products
Returns and refunds
Requests for physical products are accepted within 30 calendar days after delivery.
- Eligible cases include damaged, defective, incorrect, materially misdescribed, or unopened resalable items.
- Customers must contact support before returning an item.
- Veristio pays reasonable return or replacement shipping for damaged, defective, incorrect, or Veristio-caused errors.
- Customers pay return shipping for discretionary returns.
- Original shipping is normally nonrefundable for discretionary returns.
- Refunds go to the original payment method after receipt and inspection where return is required.
Digital products
Downloads and access
Digital product purchases are generally final after delivery, access, download, or license issuance.
Exceptions may include a duplicate purchase, failed access, corrupted file, material defect, material misdescription, or rights required by law.
Services
Work-based refunds
Services are refundable before work begins. After work begins, refunds depend on work completed and the applicable agreement.
This policy does not limit non-waivable customer rights that apply by law.
To request help, use Support. Purchases are also subject to the Terms of Sale.